Grievance Redressal Mechanism
Channels for lodgement of Query / Request / Complaint
Speel Finance Company Private Limited ("the Company" or "Speel") is committed to conducting its business with utmost integrity, honesty, and adherence to the highest ethical standards in all dealings with its customers.
Purpose
The Grievance Redressal Policy is designed to:
- Foster a customer-centric environment and ensure unwavering compliance with all regulatory standards.
- Enhance overall customer satisfaction by providing clear, effective mechanisms.
- Systematically receive, register, and resolve the complaints and grievances of its customers with respect to the Company's products and services.
Grievance Redressal Mechanism of the Platform
What details need to be provided
Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback / Suggestion / Complaint and registered Contact Information including phone no. & e-mail ID while lodging communication with the Company.
When to expect a reply
The Company shall endeavour to address/respond to all queries/grievances within reasonable time and keep the customer informed about the status of their complaints. Each customer's query/complaint being unique in nature, may take up to 14 days for complete resolution after investigation.
Other Channels
In case the Customer does not receive any response from the Company or if the Complaint / Grievance is not resolved within a period of 30 days from its date of receipt, the Customer may approach the Consumer Education and Protection Cell for Redressal with Reserve Bank of India at the following address:
Reserve Bank of India,
Regional Office, DNBS, Third floor, opp. Mumbai Central Station,
Byculla, Mumbai – 400 008
A complaint can also be lodged through the following portals: